Identity checks
Verify the applicant's identity using approved information and consent.
Safety and trust
Safety is a process, not a promise or a statistic.
DOD is building layered checks and clear responsibilities across driver verification, vehicle readiness, trip monitoring and incident support.
Licence eligibility
Check current licence details and relevant classes or endorsements.
Work eligibility
Confirm the applicant can lawfully provide independent services in New Zealand.
Background review
Complete applicable criminal-history and ongoing compliance checks.
Shared responsibilitiesDriver on Demand NZ
Safety depends on the platform, driver and vehicle provider
No check removes every risk. Clear information and prompt reporting remain essential.
DOD platform
Design verification, matching, consent, support and audit processes that can be applied consistently.
- Protect personal information
- Match verified driving eligibility
- Maintain incident and complaint pathways
Driver
Operate lawfully and professionally, complete pre-trip checks and report concerns.
- Follow road and fatigue rules
- Do not begin an unsuitable trip
- Remain responsible for infringements arising from driving conduct
Customer or business
Provide an eligible vehicle and accurate information for the booking.
- Maintain roadworthiness and legal compliance
- Hold appropriate insurance permitting the arranged driver
- Follow insurer and DOD incident-reporting requirements
From the DOD journalView all articles
Safety guidance for real journeys
Why driver verification uses several checks
Identity alone does not establish driving eligibility. DOD's planned process combines identity, licence status, relevant classes and endorsements, work eligibility and applicable criminal-history information. Ongoing expiry and status monitoring is also important after initial approval.
First steps after an incident
Prioritise immediate safety, call 111 when required, avoid admitting liability, record relevant details and notify the appropriate authorities, insurer and DOD support channel. The applicable customer and driver agreements should guide the next steps.
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