Customer guides
Prepare vehicles and choose the right booking format.
DOD journal
Practical guidance for customers, drivers and businesses.
The DOD journal explains the service model, responsibilities and decisions behind a driver marketplace for customer-provided vehicles.
Driver guides
Understand verification, trip checks and professional expectations.
Safety guidance
Learn the responsibilities and first steps around incidents.
Business planning
Prepare approved company vehicles and use cases for launch.
Browse topicsDriver on Demand NZ
A journal organised around the questions people actually ask
Each main DOD page also includes articles directly relevant to that audience or service.
Booking and vehicles
Customer preparation, scheduling, hourly service, vehicle eligibility and insurance questions.
Driver onboarding
Licence eligibility, work rights, background checks, documentation and pre-trip responsibilities.
Safety and compliance
Layered verification, shared responsibilities, privacy and incident processes.
DOD journey
Founder insights, Auckland launch preparation and responsible growth decisions.
From the DOD journalView all articles
Featured DOD articles
Why the customer-provided vehicle model is different
DOD is designed around a vehicle the customer or business already controls. This changes the booking information, insurance questions, driver matching and pre-trip checks compared with a traditional taxi or rideshare journey.
What 'verified driver' should mean in practice
Verification should be specific and current: identity, licence status, relevant classes and endorsements, work eligibility and applicable background information. It should also include expiry monitoring and a process for reviewing material changes.
What responsible Auckland launch readiness looks like
DOD is preparing personal and business services for launch together on 2 November 2026, subject to product alignment. Preparation includes product testing, verification processes, payments, support, incident handling, privacy, insurance clarity and enough suitable drivers for approved use cases.
Why the same vehicle cannot have overlapping bookings
A vehicle already assigned to an active trip cannot safely or accurately be promised to another driver. DOD can allow a customer to create another trip during an active journey only when it uses a different eligible vehicle.
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