Customer support
Booking, trip, payment and account enquiries.
Contact DOD
Choose the support pathway that fits your enquiry.
DOD is preparing dedicated contact channels for customers, drivers, businesses, safety matters, complaints, privacy requests and partnerships.
Driver support
Application, verification, trip and payout enquiries.
Business enquiries
Launch service, partnership and operational discussions.
Safety and privacy
Incident reports, complaints and privacy requests.
Contact optionsDriver on Demand NZ
Send the right information from the start
Confirmed email addresses, service hours and support forms will be published before the Auckland service opens.
Customer or driver enquiry
Include your full name, contact details, enquiry type and booking, trip or application ID when available.
Safety or incident report
After addressing immediate safety, include the trip ID, time, location, people involved and available evidence.
Privacy request
Explain the information or privacy right involved and provide enough detail for DOD to verify and locate the request.
Business or partnership
Describe the organisation, vehicle types, locations, expected demand and proposed timeframe.
From the DOD journalView all articles
Getting useful support quickly
Details that help DOD resolve an enquiry
A clear subject, the relevant booking or application ID, accurate contact details and a short timeline of what happened help support teams identify the issue. Avoid sending unnecessary identity or payment information unless a secure DOD process specifically requests it.
Urgent support is not the same as an emergency
Use emergency services by calling 111 when someone is in immediate danger or urgent police, fire or ambulance help is required. DOD support is intended for platform, booking, driver, payment, complaint and incident follow-up—not emergency response.
Support readiness